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assistance to individuals who have become victims of online purchases

of goods and services. These channels aim to help people address issues
they encounter in online transactions.

(3) Self-Regulation of the Platforms. Service companies operating
e-marketplace platforms, in collaboration with stakeholders in the business

ecosystem, have implemented measures to address problems related to
the trading of products and services on the platform. They have developed

systems and procedures to streamline trading through the platform and
foster trust and confidence among both consumers and merchants.

Examples of these efforts include the introduction of services like Cash
on Delivery (COD) and the facilitation of product returns and refunds.

These actions collectively demonstrate the commitment of various parties
to improve the e-commerce environment, enhance consumer protection,

and ensure that online transactions are conducted in a trustworthy and
reliable manner.

Conclusions and recommendations

Key points for ensuring the continued and sustainable growth of
trading goods and services on e-marketplace platforms and promoting

confidence and fairness among various stakeholders in the neutral
economic environment include the following.