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products that differ from the order, such as variations in color, size,

model, or type of product.

When consumers receive products different from those they

ordered, they can return the product through the process provided by
the e-marketplace platform as required by law. If out of warranty period,

consumers may no longer have the option to exercise their rights to
return products and receive refunds. Some victims of such situations may

choose not to pursue complaints, as the value of the product is often
insignificant compared to the complexity of the complaint process they

must navigate. In many cases, consumers may fail to retain evidence of
their online transactions, causing them to miss the opportunity to file

further complaints. Additionally, the complaints process is often disjointed,
frequently halting at the reporting stage. Complainants may be unaware

of the status of their complaints during the process.

Analyze Causes of Injustice in E-Marketplace Platforms as
Social Crises

1) The causes of unfairness include legal issues. Many of the
existing laws related to these matters in Thailand may not keep pace

with changes in social conditions and digital technology, and they may
not adequately address the issues. Even though relevant agencies are

making efforts to address these problems in many cases, there are still