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King Prajadhipok’s Institute  71





                        2004                    2010                    2016

               Balanced Scorecard Dimensions

                   management and          not recognize the
                   operational set-ups.    need for a review/
               •  Executive Director       restructuring of
                   lost operational        administrative and
                   authority and control   operation set-ups and
                   due to the “Commis-     capacities to match
                   sioner in Charge” (CIC)   requirements of

                   system that enabled     automation.
                   Commissioners to  •  The highly centralized
                   take on operational     set up of COMELEC
                   roles and responsi-     prevents (or makes
                   bilities.               PMO members
               •  CIC system affected      he s it an t)  P M O
                   management              members of PMO
                   continuity as           from executing or
                   Commissioners           resolving issues that

                   are being replaced      would crop during
                   periodically.           the course of the
                                           preparation, even if
                                           the same requires
                                           urgent action.
                                       •  En banc is identified
                                           as a bottleneck in

                                           decision-making
                                           because everything
                                           has to be approved
                                           by the en banc.
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