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of the inspection system. In addition, the integrated inspection system’s ability to improve problem

solving could serve a proactive role by supporting timely policy implementation.

2. The Integrated Public Service Inspection system and the inspection standard

The standard in the Thai context is composed of eleven principles: competency; independence;

professional judgment; quality control; planning; data and evidence collection for planning and inspection;

timeliness; fraud, other illegal acts, and abuse; reporting and follow-up; performance measurement; and
working relationships and communication. Generally, the Integrated Public Service Inspection system

realizes all the principles but it obviously needs enhancement in each principle.

For example, in relation to the principle of competency, the Office of the Civil Service

Commission has released a description of competencies for inspectors general. These competencies are

still general competencies and must be functional and practical for officials in the inspection system, such
as general inspectors, assistants to general inspectors, and supporting officers.

On the principle of data and evidence collection for planning and inspection, the current system
lacks a complete database and information support system for using data collected from various agencies

to identify issues that would indicate a need for inspection. Generally, the selected issues mostly come

from areas or subjects that can involve many agencies. There are no criteria for selecting inspection issues
appropriately. Indicators are not established before addressing issues for inspection, and no consideration

is given to differentiating each inspected area.

In relation with the principle of data and evidence collection for planning and inspection, there are

not enough mechanisms to help collect, analyze, and store data systematically. For example, the Planning

and Information for Inspection Division, an office under the Official Inspection Bureau in the Prime
Minister’s Office, finds and analyses data to use in the planning process for the Integrated Public Service

Inspection system by searching for information from other organizations’ websites. Also, they make direct

contact to relevant agencies to acquire in-depth information.

One area in which the Integrated Public Service Inspection system excels, however, is in working

relationships and communication. The staff in the system can coordinate well with other relevant agencies.
To meet challenges in the future, the integrated inspection system should develop proactive coordination

among inspectors general and faster coordination of information for integrated inspection.

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