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Executive Summary

A research project on Inspection System Development, Phase 1 was conducted by King

Prajadhipok’s Institute at the request of the Office of the Permanent Secretary under the Prime Minister’s

Office. The project objectives were 1) to analyze and evaluate the Integrated Public Service Inspection

system from 2008 to present; 2) to analyze the context and significant challenges affecting public
administration and inspection of public administration for policy implementation; 3) to suggest measures

for developing and improving the inspection system in order to increase efficiency, leading to a new

governmental inspection system.

The substantive conceptual framework of the study consisted of civil state; area-based approach;
new public management; good governance; e – government; and risk management. The researchers also

studied the inspection systems in England and the United States, as well as some notable illustrations from

France and Japan. According to the concepts and study from abroad, researchers found that the Integrated

Public Service Inspection in Thailand is now facing five challenges: 1) inspection in accordance with
area-based management; 2) the successful use of technology and information in the inspection system; 3)

inspection with good governance; 4) development of an integrated and connected inspection system; and

5) inspection for risk reduction.

Various stakeholders have their own expectations concerning Integrated Public Service

Inspection. The executive branch is a key stakeholder because it employs inspection as an administrative
mechanism for following up and reflecting on policy implementation. For inspected units, governmental

offices that are assessed and have their performance monitored, integrated inspection can provide

feedback on problems and requirements. Integrated inspection can act as an intermediary to catalyze
timely problem-solving processes. Additionally, the output from an integrated inspection system also

affects citizens who are the ultimate beneficiaries of the system. Consequently, an integrated public

service inspection system should perform four roles: 1) monitoring and evaluation; 2) auditing; 3)
consulting and mentoring; and 4) initiating new policy.

Regarding the aforementioned challenges and expectations, the Integrated Public Service
Inspection system can achieve the goals by improving the inspection system to meet a standard. The

researchers drew on Quality Standards for Inspection and Evaluation, inspection standards developed by

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