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circumstances was exceedingly challenging. One crucial aspect during

the time was access to knowledge and understanding that could guide
individuals in adopting correct and appropriate behaviors and foster
cooperation and trust in the government's efforts to control the COVID-19

outbreak.

Guidelines for Solving Communication Problems during the

COVID-19 Outbreak

(1) Role of the Government Sector

Specific mechanisms have been established to promote cohesive
communication and provide clarity to society. These mechanisms include

a resolution and operations center for communication during emergency
situations. Effective crisis communication requires the presence of

a management center responsible for strategic planning, much like the
CCSA, which aim to raise awareness and rectify misinformation in the

public. This management center plays a crucial role as a messenger on
behalf of the CCSA or the government, so it should employ a range of

communication methods including traditional approaches such as press
conferences conducted by the CCSA spokesperson team and social

media to ensure consistency with the information consumption habits
of people in today's society.