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140   ENHANCING ELECTIONS AS INSTRUMENTS OF DEMOCRACY IN THE ASEAN REGION






              PILLAR                OBJECTIVES                  INDICATORS
          9.  LINKAGE  Strategic Goal                      Number of consultative
          WITH EXTER- To enhance a strong and continuing  and coordinative

          NAL  STAKE- partnership with external stakeholders   meetings  per  year
          HOLDERS         domestic and international.      with stakeholders
                          Strategic Objectives             participation



                          •  Before the 2013 elections,   %  of  resolutions
                              increase stakeholders’   promulgated per year
                              participation in the formulation  with stakeholders’
                              and implementation of policies;   participation

                              rules and regulations; and
                              programs on issues affecting  Number of recurring
                              them.                        complaints from hotline,
                          •  Before 2013 elections, improve  online, and suggestion

                              the efficiency and efficacy of  box every six (6) months
                              COMELEC’s services to its public   Response time per
                              clientele by responding   class/category based
                              effectively and efficiently to the  on EID and Command

                              complaints, suggestions, and  Center’s reports
                              recommendations of stakeholders
                              gathered through feedback  Stakeholders’ satisfaction
                              mechanisms.                  rating based on COMELEC

                          •  Before 2016, put an annual   -led surveys
                              capacity-building program in
                              place for implementation even  Satisfaction rating based
                              during off-election periods   on COMELEC-led surveys

                              for various stakeholders and
                              deputies.
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