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138 ENHANCING ELECTIONS AS INSTRUMENTS OF DEMOCRACY IN THE ASEAN REGION

PILLAR OBJECTIVES INDICATORS

streamlined systems aiming to % of complaints of
give more efficient and quality election and main
service to the Commission and officers to COMELEC IT

the stakeholders. help desk responded to
• Before the May 2013 elections, within 24 hours based
set up adequate and fully- on IT help desk report

functional ICT facilities to
ensure efficient technology
support services in the conduct
of modernized electoral
exercises and office processes.

• Before June 2012, upgrade
qualification standards in the
selection of field personnel by

including IT proficiency.
• Before June 2012, expand the
IT Department’s (ITD) organiza-
tional structure to include 44
new ICT plantilla positions at

the Main office, 16 upgraded
plantilla positions at the
Regional offices and 111

upgraded plantilla positions
at the OPES level.
• Before 2016, implement a
sustainable training program
for main and field personnel on

IT proficiency.