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Consumer Rights Act 2015 (c. 15) Schedule 2 —
Consumer contract terms which may be regarded as unfair

Part 1 — List of terms SCHEDULE 2 Section 63

CONSUMER CONTRACT TERMS WHICH MAY BE REGARDED AS UNFAIR

PART 1
LIST OF TERMS

1. A term which has the object or effect of excluding or limiting the
trader’s liability in the event of the death of or personal injury to

the consumer resulting from an act or omission of the trader. This
does not include a term which is of no effect by virtue of section

65 (exclusion for negligence liability).

2. A term which has the object or effect of inappropriately excluding
or limiting the legal rights of the consumer in relation to the

trader or another party in the event of total or partial non-

performance or inadequate performance by the trader of any of
the contractual obligations, including the option of offsetting a debt
owed to the trader against any claim which the consumer may

have against the trader.

3. A term which has the object or effect of making an agreement

binding on the consumer in a case where the provision of
services by the trader is subject to a condition whose realisation

depends on the trader’s will alone.

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