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King Prajadhipok’s Institute 65

2004 2010 2016

Balanced Scorecard Dimensions
2. How wide and meaningful have Stakeholder Engagements been?

Low approval rating Low public trust rating Higher level of confi-
• Election stakeholders of COMELEC hampered dence in the COMELEC

and the media had AES preparations but among electorate and
negative perceptions also provided necessary other stakeholders
of the Commissioners pressure to succeed in • The 2016 elections
who were believed AES implementation generally perceived
to hold political • A large number of as better managed
allegiance to the CSOs and the media (compared to the
incumbent president, critical of COMELEC’s 2010 elections),
resulting in low lack of transparency orderly, and cre-dible.
approval ratings for (e.g. failure to consult • Recorded the highest

the Chairman and local IT community voter turn-out rate:
the COMELEC. regarding AES design, 81% for local voters
• Civil society actors barring review of and 31% for overseas
critical of the source code by Cen- voters.
Commission’s lack PEG) and lack of con-
of transparency and trol over the election
poor management process (overreliance

decisions; COMELEC on SMARTMATIC).
had no plan or budget • Intense scrutiny of
allocation for the the election process
improvement of forced COMELEC to
public relations. more responsive and

provide remedies to
issues/ problems
raised.